Terms
1. About these terms
These terms apply to all services and products booked, bought or ordered from Semere & Co, a sole proprietorship based in Stockholm, Sweden. By booking, paying or ordering, you accept these terms.
2. Services
Semere & Co provides coaching, advisory, consulting, workshops, speaking and moderation. The scope, format and price of each service are described on the booking page, in the proposal or in the agreement for that engagement.
3. Products
Semere & Co also sells products, including books, digital guides and event tickets. Products are described, priced and sold as shown at the point of sale. Digital products are delivered electronically after payment. Event tickets grant admission to the stated event only.
4. Booking and payment
Advisory coaching calls and other online bookings are paid in full at the time of booking.
Products and event tickets are paid in full at the time of purchase.
Programs and engagements are paid as stated in the proposal or invoice.
Prices are shown in EUR unless otherwise stated. VAT is added where applicable.
Payments are processed securely by Stripe. Semere & Co does not store card details.
5. No refunds
All payments are non-refundable once a session has taken place or a program has started. Digital products are non-refundable once delivered or accessed. Event tickets are non-refundable unless the event is cancelled by Semere & Co. If you cannot attend a call, you may reschedule according to section 6.
6. Rescheduling and cancellation
Advisory coaching calls and 1:1 sessions are not rescheduled except in cases of extreme emergency, at the sole discretion of Semere & Co.
Sessions cancelled or missed without such grounds are forfeited and not refunded.
If Semere & Co needs to cancel, you will be offered a new time or a full refund.
Speaking, moderation and workshop bookings follow the cancellation terms in the individual agreement.
7. Right of withdrawal (private clients in the EU)
Under Swedish and EU consumer law, private clients booking online have a 14-day right of withdrawal. If you book a session that takes place within that 14-day period, you expressly request that the service begin before the withdrawal period ends, and you acknowledge that your right of withdrawal is lost once the service has been fully performed. The same applies to digital products once download or access has begun with your consent. Event tickets for a specific date are exempt from the right of withdrawal under EU law. If you withdraw before a session takes place or a digital product is accessed, your payment will be refunded.
8. Nature of the work
Coaching and advisory are not therapy, medical, legal or financial advice. Clients are responsible for their own decisions and results. Financial wellness sessions are educational and do not constitute regulated investment advice.
9. Confidentiality
Everything shared in sessions is treated as confidential, except where disclosure is required by law.
10. Copyright and intellectual property
All content on this website and all materials, frameworks, tools, recordings, documents and products provided by Semere & Co are the property of Semere & Co and protected by copyright. They are licensed to you for personal use, or for internal use by the contracting organization. You may not copy, share, resell, record, adapt or publish them, in whole or in part, without written permission. Session recordings by clients are not permitted without prior consent.
11. Liability
Semere & Co’s total liability for any claim is limited to the amount paid for the service or product in question. Semere & Co is not liable for indirect losses. This limitation does not apply to liability arising from gross negligence or intentional acts.
12. Governing law
These terms are governed by Swedish law. Disputes are settled by Swedish courts. Private clients may also contact the Swedish National Board for Consumer Disputes (ARN).